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Your Rights and Our Legal Commitments

digit88 operates within a clear legal framework designed to protect your account, your data, and your rights as someone who uses our platform where local law permits.

Terms of UsePrivacy PolicyCookie PolicyAccount RightsData Retention

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How Our Legal Terms Apply to You

digit88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to digit88 and its services depends on local law in your region. Where permitted, these terms govern how your account is created, how your data is stored, and how disputes are handled. We process payments through UPI, Paytm, and PhonePe — each transaction falls under

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the same data-handling standards that apply across your entire account. Our terms do not override applicable Indian regulations; in any conflict between our policies and local statute, local law takes precedence. You have the right to request a copy of your data, ask for corrections, or
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raise a complaint through our contact channels. We update these terms when regulatory changes require it and notify you via email before changes take effect. Continued use of your account after a notified change constitutes acceptance of the updated terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Any Legal or Policy Matter

Whether you have a question about your data, want to raise a dispute, or need to understand how a specific clause applies to your account, our support team handles legal queries through the channels below. Responses to formal data requests are issued within 30 days in line with applicable Indian data-protection norms.

Team online

Email — Legal Queries

Send formal data-access requests, policy questions, or dispute notices to our legal inbox. We acknowledge within 48 hours and issue a full written response within 30 calendar days of receiving your complete request.

Live Chat — Policy Clarifications

Our chat team can explain what a specific clause means for your account and escalate anything that needs a written legal response. Available daily during standard support hours; no legal advice is provided, only policy clarification.

Postal Address — Formal Notices

For statutory notices or legal correspondence that must be served in writing, our registered address is available on request via the legal email channel. We respond to all formal notices within the timeframe required by applicable law.

HOW WE HANDLE THIS

Data, Security and Account Transparency at digit88

We run data handling, cookie consent, and account security as operational priorities, not compliance checkboxes. Here is exactly what that means for your account and how to act on any of it.

Data Handling

Account data — name, contact details, transaction history — is stored on encrypted servers. We do not sell your data to third parties. You can request a full export of everything we hold on your account at any time through our legal email channel.

Cookie Policy

We use functional cookies to keep your session active and analytical cookies to understand how the lobby is used. You can adjust cookie preferences from the settings panel at the bottom of any page; declining analytics cookies does not affect your account access.

Account Security

Accounts are protected by password hashing, two-factor authentication options, and session-timeout controls you manage from your profile. Suspicious login attempts trigger an automatic hold and an email alert to your registered address before access is restored.

Data Retention

We retain account and transaction records for the period required by Indian financial regulations. Once that period lapses and your account is closed, personal data is deleted on a rolling schedule. Anonymised analytics data may be retained longer in aggregate form.

Who to Contact for Changes

To correct inaccurate data, update contact details, or request deletion where legally permitted, write to our legal email address. Include your account username and the specific change requested; we will confirm the update or explain any legal reason we cannot make it.

Dispute and Escalation Path

If a policy query is not resolved at first contact, you can escalate in writing to our compliance team. We document every escalation and provide a written outcome. Where Indian law provides a further escalation route, we will point you to it.

Common Legal and Policy Questions

These answers cover the policy questions we hear most often — your data rights, how our terms apply, what happens to your account data when you close, and how to raise a formal complaint. If something here does not answer your specific question, the legal email channel is the right place to send it.

We collect the details you provide at account creation — name, email, phone number — plus transaction records tied to your UPI, Paytm, or PhonePe payments. Device and session data is collected in anonymised form for security and fraud-prevention purposes.

Yes. Send a written request to our legal email address with your account username. We will compile and deliver a full data export within 30 calendar days. The export covers profile data, transaction history, and any support correspondence linked to your account.

Contact us via the legal email channel, state the field that is wrong, and provide the correct information. Minor corrections like a phone number update can also be made directly from your account profile page without contacting support.

Transaction and identity records are retained for the period required under applicable Indian financial law. Once that obligation lapses, your personal data is deleted. We will confirm the scheduled deletion date when you submit your account closure request.

Terms are updated when law or our operating conditions require it. We send an email to your registered address before any material change takes effect, stating what changed and the date it applies. Continuing to use your account after that date constitutes acceptance.

Access depends on whether online gaming is permitted under local law in your state. Where it is permitted, the terms in force at the time of your account creation govern use. We do not knowingly allow access from states where local law prohibits it.

Write to the legal email address, describe the decision you are disputing, and include your account username. We acknowledge within 48 hours and provide a written outcome within 30 days. If unresolved, we will direct you to any applicable Indian regulatory escalation route.

Your Rights and Our Legal Commitments

Reach Us on Any Legal or Policy Matter

Email — Legal Queries

Live Chat — Policy Clarifications

Postal Address — Formal Notices

Data, Security and Account Transparency at digit88

Data Handling

Cookie Policy

Account Security

Data Retention

Who to Contact for Changes

Dispute and Escalation Path

Common Legal and Policy Questions

01 What personal data does digit88 collect and store?

02 Can I request a copy of all data digit88 holds on me?

03 How do I ask for incorrect data to be corrected?

04 What happens to my data if I close my account?

05 Do the legal terms change, and how will I know?

06 Is digit88 available in all Indian states, and which terms govern access?

07 How do I raise a formal complaint about a policy decision?

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